What do people say about us? Positive comments about Lighthouse Healthcare | Specialist learning disability and mental health hospitals and care services

What Do People Say About Us?  Positive Comments from Service Users, Family & Friends and Care Professionals who use our specialist services

At Lighthouse Healthcare the individuals we support are at the heart of everything we do.

We actively encourage feedback from everyone who uses our learning disability and mental health services, from the service users themselves, their friends and families, those who place individuals in our care including other care professionals who come into contact with us and our own staff.

This pages showcases just some of the comments we have received about what we do and the service we provide and the positive outcomes we achieve.

[I] visited Ballington House today to give me a better overview as to what you offer and I was very impressed with your care and rehab/ psychological focused specialised treatment plan[s]. Most impressed!”

Mental Health Practitioner, Local Authority

I was really impressed as to how you had good use of the space available [at Phoenix House] and there seemed to be a lot going on there.

Complex Care Service Manager, Local Authority

Ballingon House successfully utilises the effectiveness of an apartment based style of care rather than individual studios in terms of developing skills and reducing incidents. Ballington House is also a beautiful building!”

Social Worker visiting Ballington House, Leek, Staffordshire  

I can tell how safe our son is by how happy he is and at the moment he seems very happy and is content

Parent of Service User  

Bradley Woodlands Low Secure Service has succeeded where other care homes, social services and hospitals have given up and pushed him onto someone else. They have challenged my son’s behaviour in a fair manner with earned incentives which, he has lost on occasions but then earned back. He feels safe, supported and listened too, he still has a long way to go but for the first time in his life I feel we are on the right path. His physical health as well as is mental health has greatly improved and I know my son has learned a lot about his challenges and how to deal with them

Mother of Service User at Bradley Woodlands, Bradley, Grimsby

Lighthouse as a company has made significant changes to their provision for people with Learning disabilities, mental health needs and autism. They are part way through an evolving and developing programme of improving and modernising care for the client groups. They have a person centred philosophy and will develop collaborative approaches to care to ensure that this is reflected in the outcomes for their patients

 Head of Commissioning Mental Health, Local CCG

My brother is comfortable and secure at Field House. He is well cared for and the staff are kind and considerate. He seems contented and I don't think I could ask for more

Relative of Service User at Field House, Alfreton, Derbyshire 

I get a real sense of job satisfaction when I can see that the people living here are happy or have made an achievement which is important to them.

Donna Fleming, Registered Manager at Healthlinc House, Welton, Lincolnshire 

My Son has been in several residential places over the years and Bradley Woodlands is the only one that has stuck with him through his behaviour blips and managed to turn him around in his thoughts, understanding and behaviour.” 

Mother of Service User at Bradley Woodlands, Bradley, Grimsby  

The staff are funny and wonderful

Service User 

I'm doing well at the moment and enjoying the apartments.”

Service User

The best bit about my job is the interaction with the clients on a day to day basis. It's really fulfilling to see the progression they make and see them move on from here. As we're a small service we are very good at paying attention to each individuals needs and get to know them well.”

Emma Tunnicliffe, Deputy Manager at The Woodlands, Wolstanton, Newcastle Under Lyme

I think my brother is well cared for and secure where he is. He is happier than he has been at any other place where he has been resident. The staff are very caring and considerate and I couldn’t ask for more.

Relative of Service User

I am updated regards my relative on a regular basis. They tell me the good things and if need be, the bad things in a balanced manner

Relative of Service User

Excellent in every way

Relative of Service User