Phoenix House

Case Studies of Service Users at Phoenix House Men's Mental Health Hospital in Welshpool

Residents at Phoenix House Men's Mental Health Hospital share their experiences of being a service user and their journeys to recovery.


My Experience - Alexander, Phoenix House

"I came to Phoenix House three months ago from another hospital. When I first arrived I was put onto constant observation but after a few days the staff were happy with how I was settling in and I was taken off this. I have a key worker called Jackie who is my main nurse in the hospital, along with Support Worker Kim who is also there for me. This works really well as it means I always have somebody to talk to. I don’t see Phoenix House as a hospital it feels more like a care home because it’s quite open. Staying at Phoenix House is really helping me with my ADHD and taking my medication. I never thought I’d be at the stage I am now after only three months.

I am looking at starting a college course in September at a local college, where I am hoping to do my MPTC Level 1 Diploma in Land Based Studies which is a three in one course where I will learn about agriculture, horticulture and animal care. The main reason I am doing this course is to enable me to go on and do my level one in Animal Care. This will help me with my future career as I would like to be an Animal Care Assistant. When I mentioned about wanting to do a college course to my key worker Jackie she encouraged me to find out more details and has been really supportive.

I am in charge of when I will eventually leave Phoenix House and I need to behave and take my medication to help me recover. Ultimately when I leave I want to get my own flat, get a girlfriend and a good job working with animals and then eventually have a family of my own."

Contact Details

Alexander is a resident in our male-only mental health hospital service at Phoenix House.  

To discuss this men only private mental health hospital service in more detail, arrange a visit or make a referral please contact:

Janine Strange, Key Relationships Manager | Tel: 0800 954 2497

Address: Phoenix House, Little Henfaes Drive, Welshpool, Powys SY21 7BG - MAP

Tel: 01938 552756

Yvonne Williams, Hospital Manager |