Results of our 2016 Service User Survey are released

Results of our 2016 Service User Survey are released

At Lighthouse we are very interested in hearing what our service users think about the care, treatment and services we provide. 

Each year at Lighthouse Healthcare we send out a survey to all of our service users to enable us to find out their thoughts and opinions about a range of topics so that we can ensure they are happy living within our services. 

The 2016 survey is much shorter than previous years and the questions asked are in line with the nine core principles outlined in the new Service Model for commissioners of health and social care services - Good services for people with a learning disability and/ or autism (October 2015) published alongside Building the Right Support. These principles are what people who use our services should expect.

Finding these things out is meaningful as it gives an indication as to how they are progressing, their quality of life and their future. 

We had a good response rate from the survey with 60% of service users telling us about their care. Key highlights from the survey were; 

  • 76% of service users felt that they were doing really well or making progress towards leading a healthy lifestyle

  • Over three quarters of service users felt they were doing well or making progress in learning new skills and developing independence

  • 62% of service users said they were doing really well or making progress in learning to manage their behaviour

  • 67% of service users said they were doing really well or making progress towards making more choices or decisions for themselves

  • 49% of our services users are highly likely or very likely to recommend our services to their friends or families.

The full results of the 2016 Service User Survey can be read here

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